Last updated: March 2 2026
1. Who we are
qouse.com (“we”, “us”, “our”) provides the website and related services you use. If you have any questions about this privacy policy, please email us at [email protected].
2. What personal data we collect
We only collect the data we really need. The types of information we may collect are:
| Category | Examples | Why we collect it |
|---|---|---|
| Information you give us | Name, email address, billing address, phone number, any other details you type into forms or messages | To create your account, process orders, answer your questions, and send you updates you asked for |
| Automatically collected data | IP address, browser type, operating system, device type, pages you visit, clicks, and cookie data | To keep the site running smoothly, improve it, and understand how people use it |
| Data from partners | Information shared by trusted services we work with (e.g., Google Analytics, advertising partners) | To provide features such as analytics, ads, or payment processing |
| Public information | Data that is already publicly available (e.g., a public social‑media profile) | Only when it helps us verify your identity or improve service |
| Comments & media | Comment text, your name/email in a comment, uploaded images | To display your comment and protect the site from spam. Images should not contain hidden location data (EXIF GPS). |
| Contact‑form messages | Message you send through our contact form | To reply to your inquiry. We do not use these messages for marketing. |
3. How we use your data
We use your personal data for the following reasons:
- Provide and maintain the service – create accounts, process purchases, answer support requests.
- Improve the website – analyse usage patterns, fix bugs, and add new features.
- Communicate with you – send order confirmations, receipts, security alerts, and other essential information.
- Marketing (with your consent) – send newsletters, special offers, or partner promotions you have opted‑in to receive.
- Legal obligations – comply with tax, accounting, and other legal requirements.
- Security – detect fraud, protect against attacks, and keep the site safe for everyone.
If we ever want to use your data for a new purpose that is not covered here, we will let you know and ask for your permission.
4. Legal basis for processing
We process your data only when we have a lawful reason, such as:
- Contract – you asked for a product or service.
- Legal obligation – we must keep records for tax or other laws.
- Legitimate interests – improving the site or preventing fraud (balanced against your rights).
- Consent – you gave us clear permission (e.g., to receive marketing emails).
You can withdraw consent at any time (see Section 9).
5. Who can see your data
We do not sell your personal data. We share it only with:
- Service providers – companies that help us run the site (hosting, email, payment processing, analytics, advertising). They are contractually required to protect your data.
- Legal authorities – when we are legally required to do so (court orders, subpoenas, etc.).
All third‑party partners are required to keep your data safe and use it only for the tasks we give them.
6. International transfers
Our main servers are located in the United States. When we transfer data outside your country, we use standard safeguards (e.g., EU‑US Privacy Shield, contractual clauses) to protect your information.
7. How long we keep your data
We keep your personal data only as long as it is needed:
- Account data – while your account is active, plus up to 2 years after it’s closed (in case you want to reactivate).
- Transaction records – for at least 7 years to satisfy tax and accounting laws.
- Marketing preferences – until you change them or ask us to delete them.
When we no longer need the data, we delete or anonymize it securely.
8. Your rights
You have the following rights under data‑protection laws (e.g., GDPR, CCPA). To exercise any of them, contact us at [email protected]:
- Right to know – Ask what data we hold about you.
- Right of access – Get a copy of your personal data.
- Right to correct – Ask us to fix inaccurate or incomplete information.
- Right to erase – Request deletion of your data (subject to legal limits).
- Right to restrict processing – Limit how we use your data in certain situations.
- Right to data portability – Receive your data in a common, machine‑readable format.
- Right to object – Object to processing for direct marketing or profiling.
- Right to withdraw consent – Stop any processing that is based on your consent.
- Right to complain – Lodge a complaint with a supervisory authority if you think we haven’t respected your rights.
We will respond to any request within 30 days.
9. Cookies and similar technologies
We use cookies to make the site work and to understand how people use it.
| Type | Purpose | Example |
|---|---|---|
| Necessary cookies | Keep the site functional (e.g., login session). | Session ID cookie |
| Preference cookies | Remember your settings (e.g., language, saved form fields). | Comment‑form name/email |
| Analytics cookies | Collect anonymous usage data to improve the site. | Google Analytics |
| Advertising cookies | Show relevant ads and limit how often you see them. | Google AdSense, Amazon Associates |
You can manage or delete cookies through your browser settings. Disabling cookies may affect some features (e.g., staying logged in).
10. Security
We protect your data with:
- Encryption – TLS (HTTPS) for data in transit.
- Access controls – Only authorized staff can view personal data.
- Regular testing – Vulnerability scans and security updates.
While we strive to keep your information safe, no system is 100 % secure. If a breach that affects you occurs, we will notify you promptly and cooperate with authorities.
11. Children’s privacy
Our services are not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal information, please contact us to have it removed.
12. Changes to this policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the “Last updated” date above. If the changes are significant, we will provide a more prominent notice (e.g., banner on the website).
13. Contact us
If you have any questions, concerns, or requests regarding your privacy, please email us at:
[email protected]
qouse.com – Privacy Team
Thank you for trusting qouse.com with your information. We are committed to handling it responsibly and transparently.